Sandafayre
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Help and Frequently Asked Questions

Below are the answers to some of the questions people mostly commonly ask. If we haven't answered your question below please get in touch - one of our team will be happy to help!


Who are Sandafayre?

How do your sales work?

What is a Buyers Premium?

Can I control how much I spend?

What is my 'Wishlist'?

How do I bid?

What is the minimum bid amount?

What are reserves?

What are 'Active Bids'?

What is a 'Bid Boost'?

What is my maximum bid?

How do I use your search engine?

What is a 'Guide Price'?

How do I update my details?

What are your bidding increments?

What are your terms and conditions?

How do I find out if my bid(s) were successful?

What is your Collectors Register?

When will I receive my items?

How can I pay for my purchases?

How much will shipping be?

How can I be sure I'll be satisfied with my purchases?

How do I reset my password?

Why can't I enter a limit bid?

What do the abbreviations in your descriptions mean?

What does GBP/EUR/USD etc. mean?


Who are Sandafayre?

We are one of the largest stamp companies in the world! We have been established for more than 35 years and are based in the United Kingdom. See our About Us page for more information on who we are and what we do!


How do your sales work?

We do not have a room of bidders like a public sale but instead accept bids by mail, email, fax, telephone or via this site. We hold 52 sales per year. At the sale close time the highest bid is reduced to one bid step above the next highest bid, or to the reserve price. Unlike other sites, we do not publish bidder details and current bids online, we do this because:

-It maintains the confidentiality of your bids and purchases

-You can give complex instructions regarding your total spending limit in one auction (and if reached, which are your favoured lots irrespective of lot number order)

-You can bid on two or more similar lots but give an ‘either / or’ instruction, so you only win one!

-You can cancel your bids at any time prior to the auction close

-Our many non-web clients (clients who still bid by post, telephone or fax) would be disadvantaged compared to web clients if we posted current bids online.


What is a Buyers Premium?

Like all major auctions we charge a Buyers Premium on top of the hammer price of the lots; ours is 17%. Please allow for this additional charge when making your bids.


Can I control how much I spend?

Yes! One of the benefits of our sales is that you can give us complex instructions including such things as a total spending limit, or even a total spending limit with lots being sold to you in personal preference order (even if your favourite lot is a higher lot number than your least favourite!). When confirming your bids you are always given the opportunity to send additional instructions, so you can send our office messages, such as:
“total spend £300 please” or
“total spend £300 in this order of preference, lot 5113, 5002, 6678, 5980, 7033, 5061”


What is my 'Wishlist'?

Your Wishlist is where you can gather items that interest you in one place without any obligation to bid or buy. You can use is as a handy list where you can add or remove lots at will, you can also bid directly from the Wishlist by typing your bid amount against the lot(s) that interest you and send the bids by clicking the button at the bottom of the screen. PLEASE NOTE that if you are interested in lots that close on two different days there will be TWO tabs at the top of the page, listing the lots separately.


How do I bid?

Bidding on lots in our sales couldn't be easier...once you've registered there are 2 ways you can place your bids:

Quick-Fire Bidding
Quick-Fire Bidding is a fast and convenient way to bid. You will notice that each lot has a field in which you can enter your bid. To use this feature, simply enter your bid amount (and select a bid boost if you wish) and click the 'Place Bid' button. You will be asked to confirm your bid and to select a payment method (should you wish, you can also enter additional notes or commentary at this point - delivery instructions, for example). Once you have confirmed your bid you will get a confirmation message and your 'Active Bids' count at the top of the page will be updated.

Wishlist Bidding
If you have many items you want to bid on you may find it easier to add them to your Wishlist and bid on them all at once - this way you can select a payment method that applies to all the bids you are making. To bid on items from your Wishlist simply add the items to your Wishlist by clicking the 'Add to Wishlist/Bid Later' button - the number of items you've got on your Wishlist will always be displayed at the top of the screen. To go to your Wishlist, simply click the 'Wishlist' link that appears at the top of the page near the shopping cart icon.


What is the minimum bid amount?

This site accepts bids down to a fixed 75% of our price range; this is not the same as a reserve.


What are reserves?

A reserve price is the minimum amount a lot will be sold for. Reserves vary, but are usually between 75% of the lower guide price and the upper guide price.


What are 'Active Bids'?

'Active bids' are bids you have placed where the sale close date/time has not yet been reached. When you've placed a bid on a lot, you will see the count of your active bids - shown at the top right of the screen - update to reflect your current bids.


What is a 'Bid Boost'?

Bid boosts are a percentage of your basic bid amount, which can be added on if necessary (i.e. if your bid is being beaten or to reach the reserve level). Bid boosts are completely optional. See examples below for how bid boosts work:

Your basic bid for a lot is £100, and you select a 30% boost (therefore, your maximum bid is £130)
We receive another bid of £110 on the same lot
Your bid boost is invoked so you win the lot for £115 - one bidding step above the next highest bid

Your basic bid for a lot is £100, and you select a 30% boost (therefore, your maximum bid is £130)
We have no other bids on the lot, the reserve price for the lot is £110.
Your bid boost is invoked to get your bid to the reserve level so you win the lot for £110

Your basic bid for a lot is £100, and you select a 30% boost (therefore, your maximum bid is £130)
We have no other bids on the lot, the reserve price for the lot is £75
Your bid boost is NOT invoked, so you win the lot for £75


What is my maximum bid?

The highest price you are prepared to pay (please allow for the additional 17% buyers premium charge, this is NOT included in the maximum bid figure you give us and is added to the invoice total). Your maximum bid can be raised using the ‘Bid Boost’ feature in order to beat higher bids or match the reserve price.


How do I use your search engine?

Our search engine is a really easy way to find items that interest you. You can search using keywords, country, topic, material type and even date range and condition (NMH, Mint, Used etc.) See our Search Hints and Tips page for full details of how to use our search engine.


What is a 'Guide Price'?

The Guide Price (often referred to as an 'Estimate'), is the price guide we put on each lot that reflects, in light of current market conditions, what we believe the lot is worth. It is NOT a catalogue value (such as Stanley Gibbons, Scott or Michel) which in the vast majority of lots will be substantially higher than our ‘Guide Price’.


How do I update my details?

You can update your details (address, contact details, credit card details) at any time by visiting the ‘My Account’ area. From here, just click the ‘View and Update your Details’ link. You can also update your email address and password – again, you’ll find links in the My Account area.


What are your bidding increments?

Bidding increments (often referred to as bidding steps) are the increments we ask you to use when making bids. We have very small bidding increments to ensure that you don’t have to pay more than you have to as we reduce winning bids to just one increment above the next highest bidder. See the examples below:-

Lot 158. Guide price £200-£240
You bid £240 and there is another bid at £200
You win the lot for £205

Lot 512. Guide price £180-£210
You bid £190, the next highest bid is £160
You win the lot for £165

Lot 247. Guide price £150-£180
You bid £200 and there are other bids at £140, £160, £180
You win the lot at £185

Regular bidding steps:
£1 - £100, £1 steps
£105 - £500, £5 steps
£500 - £1000, £10 steps
£1000 upwards £25 steps


What are your terms and conditions?

Our terms and conditions are set out here. You may also wish to review our Privacy Policy, which you can access here.


How do I find out if my bid(s) were successful?

As soon as results have been finalised we’ll let you know - click the ‘Bid Results’ page within your ‘My Account’ area to see your results.


What is your Collectors Register?

The Collectors Register is a free service run by philatelists that means you never have to miss out on a lot again! Simply tell us your name, email address and what your collecting interests are and we'll add you to our register and let you know when we have something coming up that matches your collecting interests! The service is totally free to use and you can update your interests or cancel the service at any time! Visit our Collectors’ Register page to sign up now!


When will I receive my items?

We ship your items as soon as full payment has been received. Often this is the very same day that payment is made. The service we use to ship your items determines how quickly you’ll receive them – this can be anything from a next day service to up to 7 days for overseas shipments; see our Shipping Guide for more information about shipping and delivery times. As soon as your items have been shipped we will notify you by sending you an email and showing a notification in your My Account area.


How can I pay for my purchases?

We accept the following payment methods. Unlike many companies, we do not charge you for paying by credit card. Payment by credit/debit card ensures your items are sent out in the shortest possible time.

  • Credit/Debit cards - Visa, MasterCard, JCB and Diners Club (sorry, but we cannot accept AmEx or Discover). Please note, the first time you pay us using a credit/debit card we will require your 3 digit security code (or 'CV2' number). This is located on the reverse of your card. The security code is required for your FIRST PURCHASE ONLY; we do not keep this information on file.
  • Sterling cheques drawn on a personal account (allow 2-3 days for clearance)
  • Sterling bank drafts
  • Sterling / US$ cash
  • UK Postal orders (as long as the orders and the stamps stuck to the front add up to the invoice total)
  • US$ cheques drawn on a personal checking account (these cheques must be sent for clearance and this process can take over 5 weeks. Goods will not be released until the cheque has cleared).
  • US$ cashiers cheques (ensure that a UK clearing banks name appears on it and that the amount is printed by the computer and not just handwritten)
  • Foreign cheques must include an extra £10 for bank charges. Please note, this will delay shipment by up to 6 weeks.
  • Foreign cash (must include an extra £10 for bank charges)
  • Direct transfers (pay through your bank to our account at National Westminster Bank Plc., Knutsford, WA16 6EG, UK.)

    Please note, we do not accept payments through PayPal.

    The our bank account details can be found here.


    How much will shipping be?

    Shipping costs are shown against each lot. The service we use (i.e. a First Class post/Airmail service versus a Signed for/Courier service) will depend on the value of the item(s). When you purchase multiple items we heavily discount shipping – you will see the total shipping cost for multiple items on your Active Bids page and – if you are bidding via the Wishlist – when you confirm your bids (obviously the price quoted for multiple purchases in the same auction assumes that all lots are ultimately won - often this does not happen so your shipping cost could be even less). See About Shipping for more information.


    How can I be sure I'll be satisfied with my purchases?

    We want you to be delighted with every purchase from us! That’s why we offer a full, 100% money back guarantee on all the items we sell. If you're not happy- send it back! It's as simple as that. You'll receive a full refund of the item price and - on all our auction lots - the buyers premium. See our Guarantee page for more details and for information about how to send an item back to us.


    How do I reset my password?

    If you’ve forgotten your password you can request a new one by clicking the ‘Forgotten Password’ link on the sign in page; you’ll then receive a new password which you’ll be able to sign in with. Once you’ve signed in with that password you are free to reset your password to something more memorable. Simply click My Account > Change your password.


    Why can't I enter a limit bid?

    On our previous website there was a specific field for you to enter a limit bid (enabling you to limit your total spend to a certain amount). We found that this field seemed to confuse a lot of people, so on our current website we have removed it. However, should you wish to limit your spend you can still do so - simply enter a note in the Additional Information field when confirming your bids, see the “Can I Control How Much I Spend?” above.


    What do the abbreviations in your descriptions mean?

    We often use abbreviations in our lot descriptions, here's a list of what you might see in our item descriptions, and what they mean!

    AUS = Australian Dollars
    BET = between
    BLK = block (4)
    CAD = Canadian Dollars
    CANC = cancelled
    CAT = catalogue value
    CDS = circular date stamp
    COLLN = collection
    F = fine
    FDC = first day cover
    GBP = Great Britian Pounds – the currency for all transactions on this site
    INCL = including
    M = mint
    MARG = margin
    MINT = unused with original gum, previously or currently hinged
    MINT NH = never hinged
    M/S = miniature sheet
    NHM = never hinged mint
    OPT = overprint
    OVPT = overprint
    P = perf
    PPC = picture postcard
    P.STAT = postal stationary
    SELN or VALS TO = selection to (not full set)
    SET = complete set as listed to top value
    SUP = superb
    SURCH = surcharge
    U = used
    UNUSED = as mint but without gum
    USD = United States Dollar
    VALS = values
    VARS = varieties
    VF = very fine
    WMK = watermark


    What does GBP/EUR/USD etc. mean?

    We show a rough equivalent of our lot estimates in different currencies. GBP means ‘Great Britain Pounds’. EUR is Euros. USD is United States Dollars. Please note, wherever we show alternative currencies this is for information purposes only and is rough guide – bidding and transactions are always in GBP.


  • Talk to us!
    • If we haven't answered your question here or if you are still unsure, please call or email us and one of our team will be delighted to help!


      Call us on +44 1565 653214


      Email stamp@sandafayre.com



    Highlights


      We offer thousands of items for sale, here are just a few of our favourites...

    • TANGANYIKA - 1922-24 10s deep blue Giraffe wmk sideways, SG 87, fine mint, fresh colour.

      TANGANYIKA - 1922-24 10s deep blue Giraffe wmk sideways, SG 87, fine mint, fresh colour.

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    • NEW ZEALAND - 1864 - 71 1s green, SG 124, scissor cut at foot, cancelled with almost complete strike of the large fancy

      NEW ZEALAND - 1864 - 71 1s green, SG 124, scissor cut at foot, cancelled with almost complete strike of the large fancy "S" of Southland. Scarce cancel.

      Go to item details...


    Stamp Collections


      We have hundreds of great stamp collections for sale; here are just a few of our favourites!

    • SWITZERLAND - 1854-1980's STOCK BOOK WITH MAGIC! A neatly arranged (yet crammed!) mint (much never hinged) and used collection with duplication begins with around 80 imperf Seated Helvetia classics (

      SWITZERLAND - 1854-1980's STOCK BOOK WITH MAGIC! A neatly arranged (yet crammed!) mint (much never hinged) and used collection with duplication begins with around 80 imperf Seated Helvetia classics ("Strubels") from 2r to 40r used; then hundreds of later 19th century including 1862-81 Sitting Helvetia to 1fr mint and used,...

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    • GREAT BRITAIN - 1934-36 PHOTOGRAVURE SPECIALISTS COLLECTION. An attractive mint & used semi specialized collection with examples of small, intermediate & large Format issues, sideways & inverted watermark variants presented neatly on old album pages. Includes

      GREAT BRITAIN - 1934-36 PHOTOGRAVURE SPECIALISTS COLLECTION. An attractive mint & used semi specialized collection with examples of small, intermediate & large Format issues, sideways & inverted watermark variants presented neatly on old album pages. Includes "Basic", small format set mint & 3 complete sets used, a fine mint sideways...

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    • FRENCH COLONIES - COCHIN CHINA FORERUNNERS COLLECTION. An attractive, hand picked selection of Colony General Issue stamps cancelled at Cochinchine presented on a stock page. Includes (all imperfs with 4 margins)

      FRENCH COLONIES - COCHIN CHINA FORERUNNERS COLLECTION. An attractive, hand picked selection of Colony General Issue stamps cancelled at Cochinchine presented on a stock page. Includes (all imperfs with 4 margins) "CCH" cancels on the 1859-65 5c to 80c complete (also 10c pair), 1871-72 80c rose, 1871 20c blue, 1872-77...

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    • ARGENTINA - 1892-1974 FINE MINT / NEVER HINGED MINT COLLECTION starts with 1892 2c Santa Maria, then continues with 1892-5 & 1896-7 defins to 2p dark green - some slight duplication, but with shades amongst this, 1899-1903 Liberty defins to 5p & 20p (latter cat. Scott $200), 1908-9 to 1p,1928...

      ARGENTINA - 1892-1974 FINE MINT / NEVER HINGED MINT COLLECTION starts with 1892 2c Santa Maria, then continues with 1892-5 & 1896-7 defins to 2p dark green - some slight duplication, but with shades amongst this, 1899-1903 Liberty defins to 5p & 20p (latter cat. Scott $200), 1908-9 to 1p,1928...

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    • BANGLADESH - 1972-73 LOCAL POSTMASTERS HANDSTAMPS ON COVERS An attractive collection of commercial covers neatly displayed and written up in an album, with many examples of the different handstamp types in use with identification, including in English, in Bengali, and bilingual. The covers are a colourful assembly with many multiple...

      BANGLADESH - 1972-73 LOCAL POSTMASTERS HANDSTAMPS ON COVERS An attractive collection of commercial covers neatly displayed and written up in an album, with many examples of the different handstamp types in use with identification, including in English, in Bengali, and bilingual. The covers are a colourful assembly with many multiple...

      Go to item details...